Right of Withdrawal
You have the right to withdraw from the sales contract within 14 calendar days without giving any explanation. The withdrawal period expires 14 calendar days from the day after the day, as the case may be:
- in the case of a contract of sale, from the day following the day on which you or a third party other than the carrier and indicated by you acquired physical possession of the goods.
- in the case of a contract concerning several goods ordered in one order and delivered separately, from the day following the day on which you or a third party other than the carrier and indicated by you obtained physical possession of the last good.
- in the case of a contract concerning the supply of a good consisting of several lots or several pieces, from the day following the day on which you or a third party other than the carrier and indicated by you acquired physical possession of the last lot or piece.
- in the case of a contract for the regular supply of goods for a fixed period of time, from the day following the day on which you or a third party other than the carrier and indicated by you acquired physical possession of the first good.
The right of withdrawal provided for remote and off-premises supplies of goods does not apply in the following cases:
- supplies of goods, if the execution has begun with the prior express consent of the consumer, and with his acknowledgment that he will lose the right of withdrawal once the supply of goods has been fully executed by the supplier
- the supply of goods the price of which depends on fluctuations in the money market which cannot be controlled by the supplier and which may occur within the withdrawal period
- the supply of goods manufactured according to the specifications of the consumer or clearly personalized
- the supply of perishable or soon-to-expire goods
- the supply of sealed goods which are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery
- the supply of goods which, after delivery, due to their nature, are inseparably mixed with other elements or in the same packaging.
Exercising the right of withdrawal
In order to exercise the right of withdrawal, you must inform the seller directly(POURIKA EGD) for your decision to withdraw from the sales contract you entered into with him by a clear statement (e.g. letter to be sent by post, fax or e-mail). You can use the sample withdrawal form below, without this being mandatory.
See the template by clicking here.
In order to meet the withdrawal period, it is sufficient to send your statement of exercise of your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from the sales contract that you entered into, the seller is obliged to return to you all money received from you, including delivery costs (excluding additional costs due to your choice to use a delivery method other than the cheapest standard delivery method offered by the seller), without undue delay and in any case within 14 calendar days from the day the seller is informed of your decision to withdraw from the contract between you. The seller will perform the above refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not be charged for such refund. The seller is entitled to delay the refund until he receives the goods back in their original condition or until you provide evidence that you have sent back the goods in their original condition, whichever occurs first.
You must send back the goods or deliver them directly to the seller with whom you entered into the sales contract without undue delay and in any case within 14 calendar days from the day you indicated that you are withdrawing from the contract between you. The deadline is deemed to have been met if you send back the goods before the end of the 14 day period.